TicketCity > FAQ
TicketCity FAQs

FAQ

Top Questions

How do I know if my order has been confirmed?
When will I receive my tickets?
Why do I need to check the tickets I received?
How are tickets priced?
How do I login to My TicketCity if I cannot remember my password?
Can I cancel my order?
The name on the ticket is different from mine - are the tickets still valid?

Buying Tickets

Is it safe to order from TicketCity?
Where do the tickets offered by TicketCity come from?
When is the latest I can purchase tickets to an event?
What should I do if I receive an error when placing an order online?
Why can't I add more than one set of tickets to my shopping cart?
Will my seats be together?
Why doesn't TicketCity display seat numbers?
What is an electronic ticket?
How do you instant download?
What is a Flash Seat?
Why are similar seats offered at different prices?
Can I get tickets for events not listed on TicketCity website?
Does my child need a ticket?

Payment Information

How secure is my information?
What forms of payment do you accept?
What does TicketCity charge for shipping/delivery?
What is the service charge?
Do I have to pay sales tax?

Getting My Tickets

How can I track my order?
How do I change the shipping address on my order?
What should I do if there is something wrong with the tickets I received?
Why is the price listed for sale different than the price printed on the ticket?

Cancellations & Refunds

If the event is cancelled or rescheduled, will I get a refund?
Will I get a refund if I buy a 'conditional' game that is never played?

Event & Venue Information

How will I know if the date or time of my event changes?
What am I allowed to bring into the venue I’m attending?
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TicketCity offers a marketplace to access tickets through our network of suppliers. Tickets are owned, priced, fulfilled and shipped by the party listing the ticket. All orders have to be confirmed. Ticket prices may be more than face value and all sales are final. Use of this website constitutes acceptance of our Terms & Conditions.
12/20/2014 12:55:37 AM on TCWEB1