Once our supplier confirms your order we will charge your card and you will receive an “Order Confirmation” email. 98% of orders are confirmed within a day, but in some cases it may take up to two business days. If there is a problem confirming your order, we will contact you via email or phone. We may also contact you if any additional security verifications are required. For events in the next 24 hours, please contact our client relations team if you do not receive a confirmation email within 5 hours of the event start time.
Once your order is confirmed, the tickets you selected will be sent to you via the shipping method you selected as soon as they are physically available to send. For online orders, tickets are typically shipped within one (1) business day of when your order is confirmed. Tickets for an event several months in the future are likely to ship once your event is closer. Electronic tickets are typically available for download within 30 minutes or less of purchase or when your electronic ticket notification is received.
We encourage our clients to check their tickets to make sure you received the seats you ordered. Please check the event date, time, section, row, and number of seats you received. If there are any issues, please review your sales email or invoice for any discrepancies. Please Contact us immediately if the tickets you received are not what were ordered.
Ticket prices are set by our suppliers. Ticket prices are influenced by the supply and demand for an event, so prices are constantly being updated by our suppliers. Prices are subject to change at any time without notice.
Visit the My TicketCity page and click the “Forgot Password?” link. Once you have filled in the prompts provided you will receive a password reset email.
Please only order tickets after you are sure that you want them and have read and understand all of TicketCity’s Terms & Conditions. In addition, please make sure the tickets you order are for the correct event, date, and time, as well as the correct quantity. Once an order is placed your order cannot be cancelled. If you order incorrectly, if your plans change, or if your ability to attend an event changes, you may not change, exchange or return your tickets.
Yes you can use those tickets. Tickets are fully transferable. The name on the ticket does not matter. No ID will be checked at entrance. Only the bar code on the ticket will be scanned for entrance into your event.