As soon as our supplier confirms your order we will charge your card and you will receive an “Order Confirmation” email. The majority of orders are confirmed within a day, but in some cases it may take up to two business days. If there is a problem confirming your order, we will contact you via email or phone. For events in the next 24 hours, please contact our client relations team if you do not receive a confirmation email within five hours of the event start time.
Once your order is confirmed, the tickets you selected will be sent to you via the delivery method selected at checkout. Tickets are typically shipped within one business day of when your order is confirmed. Electronic tickets are typically available to be downloaded within a few minutes after your order is confirmed. If the tickets are not ready to send today, then they will be sent as soon as they are physically available to send. Tickets for an event several months in the future are likely to be sent once your event is closer.
We encourage everyone to check their tickets to confirm the event date, time, section, row, and number of seats are correct. If there are any discrepancies, please first check your sales invoice to verify what you ordered. If the tickets you received are not what were ordered, then please contact us immediately.
Ticket prices are set by our suppliers. Ticket prices are influenced by the supply and demand for an event, so prices are constantly being updated by our suppliers. Prices are subject to change at any time without notice.
Visit the My TicketCity page and click the “Forgot Password?” link. Once you have filled in the prompts provided you will receive a password reset email.
The TicketCity Terms & Conditions state that all sales are final, so once an order is placed your order cannot be cancelled. Please only order tickets after you are sure that you want them, then order the correct event, date, and time, and quantity. If you order incorrectly, if your plans change, or if your ability to attend an event changes, you may not change, exchange or return your tickets.
Yes, the tickets are valid. The name on the ticket is simply the name of the original purchaser. Tickets are fully transferable, so no ID will be checked at entrance. Only the bar code on the ticket will be scanned for entrance into your event.