Domestic Orders
All confirmed domestic orders are ensured by our 200% money-back guarantee. If we fail to deliver the full quantity of tickets on your invoice, and are at fault, we will pay and return a sum equal to 200% of any deposits and/or payments for undelivered tickets.
Domestic orders are defined as any event that occurs within the United States.
TicketCity's sole obligation or liability for undelivered tickets shall be limited to our 200% guarantee. Visit our Sales Policies page to read more on TicketCity's liability.
Orders are not confirmed until a TicketCity representative has reviewed the order. Read all of TicketCity's Policies.
If you would like to have a sales person contact you about a refund on an order, please complete the Refund Request Form.
International Orders
All confirmed international orders are ensured by a 100% money-back guarantee. If we fail to deliver the full quantity of tickets on your invoice, and are at fault, we will return a sum equal to 100% of any deposits and/or payments for undelivered tickets.
International orders are defined as any event that occurs outside of the United States.
TicketCity's sole obligation or liability for undelivered tickets on international orders shall be limited to our 100% guarantee. Visit our Sales Policies page to read more on TicketCity's liability.
Orders are not confirmed until a TicketCity representative has reviewed the order. Read all of TicketCity's Policies.
If you would like to have a sales person contact you about a refund on an order, please complete the Refund Request Form.