TicketCity Guarantee

Guarantee

TicketCity Guarantee:

The TicketCity Guarantee protects you, the purchaser, by guaranteeing return of your ticket purchase price.

TicketCity guarantees that once your order is confirmed:

  • Your tickets will be authentic.
  • Your tickets will be delivered in time for your event.
  • Your tickets will be as good as or better than the ones you ordered.
  • You will receive a refund if the event is cancelled and not rescheduled.

We reserve the right to deduct our shipping cost from your refund if the tickets for which you are requesting a refund were received by you.

TicketCity's sole obligation or liability for undelivered tickets on orders shall be limited to our 100% guarantee. Visit our Terms & Conditions page for more details.

Online orders are not confirmed until a TicketCity representative has reviewed the order.

If you would like to have a TicketCity associate contact you regarding a refund on an order, please complete the Refund Request Form.

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I wanted to thank you, Kendall and Jeremiah for all of your help with the Kentucky Derby for my dad and uncle. They were so impressed and had the time of their lives. You guys were the ones that made it happen - from getting the perfect seats, to just putting my parents and uncle at ease that all would be perfect.

I will not hesitate to buy tickets from you guys again because you guys are amazing people and go that extra mile for your customers. You have all been so great to me and have made all of this planning so easy.

Kevin from Quebec, Canada
 
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