TicketCity is committed to providing an exceptional service for our clients. Each time you purchase tickets from us, your confirmed order is protected by our TicketCity Guarantee. With more than 20 years experience in the industry we are confident in the tickets we offer. The TicketCity Guarantee provides the following money-back guarantee on all confirmed orders.
TicketCity guarantees that:
- Your tickets will be authentic.
- Your tickets will be delivered in time for your event.
- Your tickets will be as good as or better than the ones you ordered.
- You will receive a refund if the event is cancelled and not rescheduled.
The TicketCity Guarantee protection covers your ticket purchase price. Your order must first be confirmed to be covered by the TicketCity Guarantee. Online orders are not confirmed until a TicketCity representative has reviewed the order and verified the tickets are available. We reserve the right to deduct the shipping cost from your refund if the tickets for which you are requesting a refund were received by you. TicketCity's sole obligation or liability for undelivered tickets on orders shall be limited to our 100% guarantee.
Visit our Terms & Conditions page for details on our guarantee and return policy. If you would like to have a TicketCity associate contact you regarding a refund on an order, please complete the Refund Request Form. Our sales and customer relations team are available seven days a week if you have any questions on the TicketCity Guarantee.