TicketCity provides our clients the ultimate in customer service to provide an unforgettable experience from start to finish. That means we help you find the tickets you want, we make the purchasing process secure and easy, we get your tickets to you on time, and we help you enjoy an unforgettable experience, no matter what event you're attending.
We've been serving clients' needs since 1988 when Randy Cohen started selling tickets as a student at The University of Texas at Austin. It was there Randy built a reputation as the guy to contact for tickets. Driven by a desire to do right by his customers, as well as a passion for sports and entertainment, Randy's customers came back to him again and again. It wasn't long before he had the desire to reach even more customers. So in 1990 TicketCity was born from that same high standard of customer service and passion for live events. Now with a multimillion dollar business, a 10,000 square foot office and more than 35 committed employees, we haven't changed our focus one bit. Providing each and every one of our loyal clients service beyond expectations remains our goal today.
How We Do It
- We provide tickets for events at home and around the world for sports, concerts, theatre and other entertainment events.
- We own a large inventory of tickets and also have marketplace partnerships which allow us access to additional inventory to provide a variety of price and seating options.
- We take every step to ensure our clients' security and privacy in all transactions.
- We offer a variety of purchase options including online, phone and onsite at some events.
- We provide each of our clients a personal sales associate who knows them by name and takes the time to understand the events, preferences and other needs that are important.
- Our staff combined brings more than 100 years of experience to our clients and partners.
- We are a business accredited by the BBB.
- We have more than 175,000 loyal clients.
- We are available to our clients seven days a week via email, phone and website, including live chat.
- We extend a money-back guarantee on all purchases, regardless of dollar amount.
- We believe in no hidden fees so you will know the exact cost before you checkout or provide any personal information.
- We cover shipping costs to provide our clients free FedEx shipping on orders over $150.