The following positions are currently available at TicketCity:
Order Processing Specialist
Fulfillment Representative
TicketCity, a privately held ecommerce and services company, is searching for a Order Processing Specialist who is enthusiastic about delivering outstanding customer service and has an interest in sports, entertainment, and events. This person will be responsible for providing customer service and support to our client base, vendors, and sales team. This is an opportunity to work for a fun, rapidly growing company. TicketCity offers a friendly environment with a strong, supportive team atmosphere. We have been a finalist in Austin’s Best Workplaces competition three times and have also been voted one of Austin Business Journal’s Fastest Growing companies seven times.
Job Responsibilities:
The Order Processing Specialist reports to the Vice President of Sales and job responsibilities include:
- Assist clients in processing orders via the website
- Coordinate sales placed through the website and follow through to ensure all clients are properly taken care of
- Provide exceptional customer support to clients and vendors
- Assist with fraud prevention efforts
- Generate quality leads to further enhance our business
- Support inbound sales calls and the sales staff
- Assist with projects regarding the TicketCity website and other internet listings
- Aide in various Sales and Marketing related projects
Job Requirements:
- Organized and detail-oriented
- Strong multi-tasking ability
- Able to work with limited supervision
- A pleasant and outgoing demeanor
- Proficient risk taker and confident decision maker
- Innovator who is interested in improving the business
- Customer service advocate who is willing to go the extra mile for clients and coworkers
- Devoted team player
- Skillful researcher
- Capable dealing with new and difficult issues being frequently presented
- Ability to troubleshoot through problems
- Responsible and dependable
- Excellent oral and written communicator
- Good computer skills (particularly with regards to email and internet)
- Fun, upbeat and excited about new challenges and opportunities
- Interest or experience in sports, concerts, live events and/or travel preferred
The Order Processing Specialist position is a full-time position located in Austin, TX. Applicant must be willing and able to work a flexible schedule that will include some nights and weekends. For immediate consideration please send your cover letter with salary requirements and resume to salesjobs@ticketcity.com or fax to 512.421.1905 (Attn: Ashley Cates).
Austin, TX area candidates only. Must be eligible to work in the US. No agencies please.
TicketCity is searching for a Fulfillment Representative who is a talented hard working multi-tasker, detail oriented, and has a huge passion for sports, entertainment and live events. This person will be involved in buying, selling and fulfilling our ticket inventory. This is an opportunity to work for a fun, rapidly growing company. TicketCity offers a friendly environment with a strong, supportive team atmosphere. We have three times been named in Austin’s Best Places to Work competition and have also been voted one of Austin Business Journal’s Fastest Growing companies seven times.
Job Responsibilities
The Fulfillment Representative reports to the Vice President of Purchasing and job responsibilities include:
- Answering customer support & sales calls
- Order processing & sales to B2B customers
- Customer support & troubleshooting
- Order fulfillment including shipping and e-delivery
- General support of inventory department
Job Requirements:
- Knowledge of all sports and entertainment space (music & theatre)
- Loves to attend live events
- Great communication skills
- Exceedingly organized
- Strong multi-tasking ability
- Exceptionally detail-oriented
- Great customer service skills - always willing to go the extra mile for clients & coworkers
- Ability to troubleshoot problems
- Reliable and self-motivated
- Able to work with limited supervision
- Devoted team player
- Responsible driver with clean driving record
- Strong computer skills
- Fun, upbeat and excited about new challenges and opportunities
The Fulfillment Representative position is a full-time position located in Austin, TX.
For immediate consideration please send your cover letter with salary requirements and resume to careers@ticketcity.com. Please put “Fulfillment Representative” in the subject line to be considered.
Austin, TX area candidates only. Must be eligible to work in the US. No agencies please.
Compensation: $12.00 per hour plus benefits.