TicketCity Terms & Conditions
All requests for tickets and ticket purchases from TicketCity, whether by internet, phone or in-person, are subject to these Terms and Conditions. When you request or purchase tickets from or through TicketCity you are confirming that you have fully read these Terms and Conditions, and agree to them.
1. About TicketCity
TicketCity is a ticket service that has been in business since 1990. We offer a marketplace to access tickets through our network of suppliers, which include ticket brokers and individual sellers. We do not own all the tickets we offer. They are owned, fulfilled and shipped by the party listing the ticket – which may on occasion include TicketCity. Once confirmed, your order will be covered by our TicketCity Guarantee.
2. All Sales are Final
Please only order tickets after you are sure that you want them and have read and understood all of TicketCity's Terms & Conditions. Also make sure the tickets you order are for the correct event and event date; you cannot cancel your order, change or exchange your tickets if you do order incorrectly, or if your plans change or your ability to attend an event changes. If you decide that you want to change your tickets after they are ordered, we do not provide refunds, cancellations or exchanges.
3. Order Processing & Confirmation
Ticket Request
When you check out on our website (or with a TicketCity representative on the phone, at our office, or in-person), you are submitting a ticket request which we must then confirm with our supplier. Online orders will receive an Order Status email to let you know that we have received your request. The Order Status does not confirm ticket availability or prices – only that we have received your request and have started the process to secure the requested tickets. TicketCity cannot guarantee the ticket price displayed on our website, or even that the tickets will be available, until we can confirm your order with our supplier.
Order Confirmation
Your order will be confirmed once TicketCity has verified the tickets are available with our supplier at the price you have agreed to. As soon as we confirm your order, we will charge your credit card the full purchase price (ticket price, service charge, applicable tax and shipping). Once your credit card is charged you will receive an Order Confirmation email that includes your invoice number and shipping information. When TicketCity charges your credit card and sends you the Order Confirmation email, your order is protected according to the terms of our TicketCity Guarantee. We will then ship your tickets or notify you when the tickets are ready to ship. You may see a date on a ticket posting stating an "estimated arrival date" or "estimated ship date." This is information provided by ticket suppliers who have not yet received the tickets but who have an expectation of when the tickets will be received or can be shipped. It is an estimate only. If TicketCity receives any update regarding the supplier's estimated arrival or ship date, when TicketCity confirms your order, then TicketCity will include that update in your Order Confirmation.
Unable to Confirm Tickets
If we are unable to confirm your ticket request, you will receive an email or phone call to notify you that your order could not be confirmed.
Order Processing
If after two (2) business days you have not heard from us, or have only received an Order Status email that indicates we received your request, please contact our office to check on your order. Placing an additional order with us, or elsewhere, while your original order is being confirmed may result in you buying extra tickets. You are responsible for checking your email, including your SPAM filter, for order information from TicketCity.
4. Ticket Prices
The price you pay for tickets may be substantially higher than face value, which is the price printed on the ticket. All ticket prices are subject to change at any time, without notice, until we charge your credit card. All ticket purchases are assessed a service charge; a shipping fee (if applicable) and Texas state sales tax (if applicable). Sales tax will be added to all orders for taxable events that occur within Texas. All ticket prices are in US Dollars ($USD).
5. Guarantee & Return Policy
TicketCity Guarantee
The TicketCity Guarantee protects you, the purchaser, by guaranteeing return of your ticket purchase price. TicketCity guarantees that once your order is confirmed:
- Your tickets will be authentic.
- Your tickets will be delivered intime for your event.
- Your tickets will be as good as or better than the ones you ordered.
- You will receive a refund if the event is cancelled and not rescheduled.
If the event is cancelled, and not rescheduled, then TicketCity will refund your purchase price, minus shipping, EXCEPT for the following events:
- Masters golf tournament – We issue an in-store credit for the purchase price. Visit our Masters golf page for more details on our rain-out policy on this event.
- US Open tennis tournament – If any sessions at the US Open tennis tournament are officially determined to be "rained-out" by the USTA, an in-store credit will be issued for the face value of the ticket(s), unless the ticket(s) were purchased for less than face value, in which case an in-store credit for the purchase price of the ticket(s) will be issued. Visit our US Open tennis page for more details on our rain-out policy for this event.
If part of an event is cancelled we are unable to offer refunds. If your event is postponed or rescheduled, and your same tickets will be honored for the event at another date or venue, we are unable to offer refunds. If your event is cut short or partially cancelled, we are unable to offer refunds. If a cancellation causes new tickets to be issued for an event, then TicketCity will refund your payment for the tickets, minus shipping.
Refund Request Form
To get a refund, TicketCity must receive a completed Refund Request Form from you within five (5) business days after the date of your event. Once we receive your request, a TicketCity representative will contact you to discuss your request.
Ticket Return Requirements
If you received your tickets, but you are claiming a refund under the TicketCity Guarantee, you must return your tickets to TicketCity in the manner and by the deadline requested by the TicketCity representative. If your event is cancelled in advance of its scheduled date and is eligible for the TicketCity Guarantee, you must also return your tickets to TicketCity so that TicketCity receives them within five (5) business days of the announced cancellation. Be sure to return your tickets using a reliable method of return that issues you a receipt, so you can be sure we get them on time.
Order Problem, Contact Us
We value our clients and want to work with you to solve problems. Therefore, communicating any problems as quickly as possible with TicketCity helps our chances of solving any problems you encounter.
If the tickets on your confirmed order are not received before the event, please contact us immediately. TicketCity will work with the seller to deliver the tickets to you. If the tickets or acceptable substitutes cannot be delivered prior to the event, then TicketCity will refund 100% of your payment for the undelivered tickets.
If the tickets on your confirmed order are deemed invalid and not honored by the venue, then please contact us immediately. TicketCity will attempt to procure replacement tickets for the event. If acceptable substitutes cannot be delivered for the event, then TicketCity will refund 100% of your payment for the invalid tickets.
If the tickets you receive are not as good as or better than the ones you ordered, then please contact us immediately. TicketCity at its sole discretion will determine whether tickets meet the criteria and if they do not, TicketCity will work with you to exchange tickets where practical (we provide a shipping label to return initial tickets and then ship you replacement tickets). At TicketCity's discretion we may choose to simply refund 100% of your payment for the tickets, if the tickets are returned in manner we request.
6. Shipping and Ticket Delivery
Shipping Procedures
Your tickets will be shipped via the delivery option you selected on your order, as soon as the tickets are available to ship. Tickets are only shipped on business days, not on weekends and holidays. TicketCity is not responsible for FedEx (or other similar delivery service) (hereafter "FedEx") delivery delays. TicketCity does not require a signature on delivery; you must notify us in writing when ordering if you want us to require a signature.
You must provide a valid address where we can ship your tickets; it should be a location where FedEx can safely leave your tickets. If your tickets are returned to us by FedEx, we will attempt to contact you to get an alternate address. If you are not available or if you refuse delivery of your tickets, we have the right, but not the obligation, to re-sell the tickets.
Order Tracking
Log-in to the My Accounts feature on our website to track your FedEx package. If you received an Order Confirmation, were charged, but still have not received your tickets within two (2) business days of the event – please contact us immediately.
Check your Tickets
Please check your tickets carefully once they arrive, or you pick them up. You must notify TicketCity within 24 hours of receiving your tickets and before your event, if the tickets are different from what you ordered. You are solely responsible for safekeeping of the tickets you purchase. TicketCity cannot replace tickets if they are lost, stolen, left at home/work, or damaged.
Ticket Pick-Up & Delivery
If we cannot ship your tickets, or your order requires on-site pick-up, then a TicketCity representative will contact you to provide details on how to pick-up your tickets. Additional charges may apply for any special delivery options needed for your order.
7. Special Ticket Type
Ticket Reservations
TicketCity offers Ticket Reservations for certain events which are clearly identified on our website. A Ticket Reservation is for tickets that are not in our possession at the time of your order. TicketCity will find and procure the tickets within the stated parameters (e.g. - "Seat in Section A - $100.00"), from our network of suppliers, once your order is placed. TicketCity will charge your credit card when you place your order, at which point you cannot cancel even if you make a mistake placing the order, your plans change or you find other tickets. Actual tickets obtained through Ticket Reservations are only guaranteed in pairs regardless of how many Ticket Reservations are ordered.
Ticket Reservations are protected under our TicketCity Guarantee, which states we will refund your money if we are unable to obtain the tickets. If we fail to deliver tickets within the stated parameters on your order, TicketCity may offer to upgrade or downgrade the tickets on your Ticket Reservation. We will contact you to verify that any upgraded or downgraded tickets are suitable and discuss with you whether compensation to offset a downgrade is appropriate. There will be no additional cost to you for upgraded tickets. If you do not want the downgraded tickets you can request a 100% refund under the terms of the TicketCity Guarantee, in effect at the time of the order, and we will return a sum equal to 100% of any payments made for the undelivered tickets.
8. Ticket Restrictions: UK Residents
TicketCity does not sell tickets for certain soccer matches to residents residing within the United Kingdom. These events include the FIFA World Cup, English Premier League, FA Cup and UEFA Cup. Any orders placed in violation of the British Anti-Touting laws will not be confirmed.
9. Discount Codes & Gift Cards
Discount Codes
TicketCity discount codes are limited to use during the time period specified in our advertised promotion. TicketCity will not allow purchases with expired discount codes.
Gift Cards
TicketCity gift cards that are purchased from us have no set expiration date. TicketCity gift cards that are issued free of charge, for a promotion, or as a credit, expire one (1) year from the date issued, unless otherwise noted. Click here for additional information on TicketCity gift cards.
10. Credit Card Purchases
Certain orders may require you to provide additional proof of your identity before we can process the order. Credit card purchases do not grant any variances from our Terms and Conditions; you are still responsible for complying with our Terms and Conditions. Any attempt to defraud TicketCity may result in legal and criminal action brought against you.
11. Event Dates & Times Subject to Change
Event dates and times printed on the ticket, listed on our website, or in any correspondence from TicketCity, are always subject to change. It is your responsibility to check with the event sponsor and venue for any possible changes in date and time prior to the event. In addition, certain events may have minimum age requirement to attend; it is your responsibility to confirm age eligibility for attendees prior to purchase.
12. Ticket Holder Behavior Policy
By ordering tickets from TicketCity, you agree to abide by all behavior and conduct policies and rules at the venue where the event is located. Should you or your guests' behavior cause your ejection from the event, then you are solely liable for any fines or financial losses that occur as a result of your misconduct. Fan support is best when it is positive; please exhibit good sportsmanship at all times.
13. Typographical Errors or Inaccuracies
TicketCity is not responsible for typographical mistakes, inaccurate notes, tickets that are mislabeled or other errors by suppliers who post tickets for sale on our website. If we discover this type of error before we confirm your order then we will notify you that your order was not confirmed. The seating chart on our website is included as a convenience and is shown to provide a general view of the venue in accordance with the information we have received, which may or may not be accurate. It is your responsibility to confirm the exact location in the venue of the tickets we offer.
Information on this website may contain technical inaccuracies or typographical errors. Please notify us if you discover any such instance. TicketCity reserves the right to make changes without notice.
TicketCity does not promise that its site, or any content, service, or feature thereof, will be error-free or uninterrupted, or that any defects will be corrected, or that your use of our website will provide specific results. TicketCity reserves the right to modify, suspend or terminate operation of this site or full or partial access thereto without notice and for any reason.
14. LIMITATION OF LIABILITY & DISCLAIMER OF WARRANTY
TICKETCITY'S SOLE OBLIGATION OR LIABILITY FOR UNDELIVERED TICKETS OR ANY OTHER TICKET PROBLEMS IS LIMITED TO THE TICKETCITY GUARANTEE, WHICH IS OUR 100% MONEY-BACK GUARANTEE TO YOU, THE PERSON WHO BOUGHT THE TICKETS. TICKETCITY IS NOT RESPONSIBLE FOR PROVIDING REIMBURSEMENT TO ANYONE FOR TRAVEL, LODGING, OR OTHER EXPENSES UNDER ANY CIRCUMSTANCES UNLESS THOSE ITEMS ARE SPECIFICALLY INCLUDED AS PART OF A PACKAGE THAT IS PURCHASED FROM TICKETCITY.
TICKETCITY PROVIDES ITS WEBSITE AND SERVICE ON AN "AS IS" AND "AS AVAILABLE" BASIS AND DISCLAIMS ALL WARRANTIES OF ANY KIND, STATUTORY, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO ANY WARRANTIES OF ACCURACY, NONINFRINGEMENT, MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.
EXCEPT AS EXPRESSLY SET OUT IN THE TICKETCITY GUARANTEE, TICKETCITY FURTHER DISCLAIMS ANY AND ALL LIABILITY FOR THE ACTS, OMISSIONS OR CONDUCT OF ANY THIRD PARTIES IN CONNECTION WITH OR RELATED TO YOUR USE OF THIS WEBSITE OR ANY OF TICKETCITY'S SERVICES.
TICKETCITY GENERALLY WORKS WITH TICKET SUPPLIERS WITH WHOM TICKETCITY HAS ESTABLISHED RELATIONSHIPS. HOWEVER, DUE TO THE HIGH VOLUME OF TICKET LISTINGS WITH TICKETCITY BY COMMERCIAL THIRD PARTY SUPPLIERS AND INDIVIDUAL SELLERS, IT IS NOT REASONABLY FEASIBLE FOR TICKETCITY TO RESEARCH AND CONFIRM EVERY OFFER OF TICKETS LISTED WITH TICKETCITY PRIOR TO THE PLACEMENT OF AN ORDER BY A TICKETCITY CUSTOMER. TICKETCITY DOES CONFIRM AVAILABILITY WITH THE SUPPLIER/SELLER WHEN YOU ORDER TICKETS, PRIOR TO CHARGING YOUR CREDIT CARD. THE PROCEDURE IS DESCRIBED IN THESE TERMS AND CONDITIONS. TICKET RESERVATIONS, BECAUSE THEY CONSTITUTE AN OFFER TO PROCURE A TICKET THAT MAY NOT BE CURRENTLY AVAILABLE ARE TREATED SEPARATELY—SEE SPECIAL TICKET TYPE: TICKET RESERVATION IN THESE TERMS AND CONDITIONS, FOR MORE DETAILS.
EXCEPT WHERE PROHIBITED BY LAW, TICKETCITY WILL NOT BE LIABLE TO YOU OR ANY OTHER PERSON FOR ANY DIRECT, INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOST PROFITS, EVEN IF TICKETCITY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
IN THE EVENT TICKETCITY IS REQUIRED TO SEEK LEGAL REMEDIES TO RECOVER FEES AND/OR RESOLVE DISPUTES WITH YOU, YOU AGREE THAT TICKETCITY IS ENTITLED TO RECOVER ALL OF ITS COSTS ASSOCIATED WITH SUCH ACTION, INCLUDING BUT NOT LIMITED TO REASONABLE ATTORNEY'S FEES AND OTHER COSTS.
You agree to indemnify and hold TicketCity and its shareholders, officers, directors, representatives, employees, agents, parents, subsidiaries, and affiliates harmless from any demands, loss, liability, claims or expenses (including but not limited to attorneys' fees and other costs) that are made against TicketCity by any third party (including but not limited to any governmental or third party claim pertaining to federal, state, or local government tax obligations) in connection with, due to or arising out of your use of this site or any transaction with or related to TicketCity.
TicketCity is not responsible for the actions of the crowd at your event. If someone is sitting in your seat when you arrive, it is your responsibility to ask them to move or ask an usher to seat you. TicketCity is not responsible for any changes made at the venue including, but not limited to, seating arrangement, stage set-up, hospitality areas, or security checks which may delay your entrance to event. If any cameras or audiovisual equipment obstruct the view from your seats, it is your responsibility to ask an usher to remove the obstruction or re-seat you.
CHOICE OF LAW AND VENUE PROVISIONS: You acknowledge and agree that all matters relating to your use of this website or your transaction(s) with TicketCity will be governed by the laws of the United States and the state of Texas. You also agree to jurisdiction and venue in the state and federal courts within Travis County, Texas.
15. Website Usage & Disclaimer
Aside from our listed official sponsorships, we are not affiliated with nor endorsed by any of the artists, teams, venues or organizations listed on this website. TicketCity may modify these Terms & Conditions at any time, and your use of this site will be conditioned upon the Terms & Conditions in force at the time of your use. When you use our website to request tickets, it signifies your agreement to our Terms & Conditions.
16. Acknowledgement of Terms & Conditions
I have read and accept all TicketCity Terms & Conditions.
Effective date: May 5, 2010