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TicketCity Positions

Join Our Team

The following positions are currently available at TicketCity:
Client Support Representative

Client Support Representative:

TicketCity, a privately held ecommerce and services company, is searching for a Client Support Representative who is enthusiastic about delivering outstanding customer service and has an interest in sports, entertainment, and events. This person will be responsible for providing customer service and support to our client base, vendors, and sales team. This is an opportunity to work for a fun, rapidly growing company. TicketCity offers a friendly environment with a strong, supportive team atmosphere. We have been a finalist in Austin's Best Workplaces competition three times and have also been voted one of Austin Business Journal's Fastest Growing companies seven times.

Job Responsibilities:

The Client Support Representative reports to the Vice President of Sales and job responsibilities include:

  • Assist clients in processing orders via the website
  • Coordinate sales placed through the website and follow through to ensure all clients are properly taken care of
  • Provide exceptional customer support to clients and vendors
  • Assist with fraud prevention efforts
  • Generate quality leads to further enhance our business
  • Support inbound sales calls and the sales staff
  • Assist with projects regarding the TicketCity website and other internet listings
  • Aide in various Sales and Marketing related projects

Job Requirements:

  • Organized and detail-oriented
  • Strong multi-tasking ability
  • Able to work with limited supervision
  • A pleasant and outgoing demeanor
  • Proficient risk taker and confident decision maker
  • Innovator who is interested in improving the business
  • Customer service advocate who is willing to go the extra mile for clients and coworkers
  • Devoted team player
  • Skillful researcher
  • Capable dealing with new and difficult issues being frequently presented
  • Ability to troubleshoot through problems
  • Responsible and dependable
  • Excellent oral and written communicator
  • Good computer skills (particularly with regards to email and internet)
  • Fun, upbeat and excited about new challenges and opportunities
  • Interest or experience in sports, concerts, live events and/or travel preferred

The Client Support Representative position is a full-time position located in Austin, TX. Applicant must be willing and able to work a flexible schedule that will include some nights and weekends.  For immediate consideration please send your cover letter with salary requirements and resume to salesjobs@ticketcity.com or fax to 512.421.1905 (Attn: Caitlin Sullivan).

Austin, TX area candidates only.  Must be eligible to work in the US. No agencies please.

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TicketCity offers a marketplace to access tickets through our network of suppliers. Tickets are owned, priced, fulfilled and shipped by the party listing the ticket. All orders have to be confirmed. Ticket prices may be more than face value and all sales are final. Use of this website constitutes acceptance of our Terms & Conditions.
3/2/2015 12:53:43 AM on TCWEB1