Frequently Asked Questions

Top Questions

What is TicketCity?
Is TicketCity Legit and Safe?
How does buying from the TicketCity website work?
What is the service charge?
When will I receive my tickets?
What is TicketCity's refund policy?
What is the TicketCity Guarantee?
Why buy from TicketCity versus others?

About Us

How long has TicketCity been around?
What is the best way to contact TicketCity?
What are TicketCity’s hours?
Who are TicketCity sellers?
Hace TicketCity habla español?
How do I get information on ticket deals and discounts TicketCity offers?

Before Ordering

Where do tickets on TicketCity come from?
Will my seats be together?
Why aren't there seat numbers listed on the website?
Why are seats in the same section or row listed at different prices?
Why can’t I add more than one set of tickets in my shopping cart?
Does my child need a ticket?
How do I get tickets for events not listed on TicketCity website?
Does TicketCity offer parking?
Can I purchase tickets for events that are not in the United States?
Does TicketCity sell to clients outside of the United States?
When is the latest I can purchase tickets to an event?
Does TicketCity charge for shipping/delivery?
What forms of payment do you accept?
Is my credit card charged when I order?
What should I do if I have trouble completing order online?

After Ordering

How do I know if my order has been confirmed?
What happens if you cannot confirm my order?
How will I receive my tickets?
How can I track my order?
How do I change the shipping address on my order?
What is a ticket request?
The name on the ticket is different than mine; are the tickets still valid?
Why is the price I paid for the ticket different than the face value printed on the ticket?
Can I cancel my order?
What should I do if there is something wrong with the tickets I received?
Can I download my eTickets more than once?
Can I forward my eTickets?
Do I have to print my eTickets in color?
Can I print my eTickets from any computer?
If the event is rescheduled will I get a refund?
Will I get a refund if the event is cancelled?
If part of my event is cancelled, will I get a refund?
How will I know if the date or time of my event changes?
If I find lower priced tickets after I submit an order, will TicketCity price match?
When should I contact TicketCity if I have not received my tickets?
Why should I not take pictures of my tickets?
What should I do if I have trouble getting in to an event?
What am I allowed to bring into the venue I am attending?
What should I do if someone is in my seat?
What should I do if the view from my seat is obstructed?

* Please note: these FAQs are provided as an aide to our customers, but the terms under which all orders are placed are found at our Terms of Use. If any information in our FAQs does not match the information in our Terms of Use, then please refer to our Terms of Use as those supersede our FAQs.

Use of this website constitutes acceptance of our Terms & Conditions.