Buy from TicketCity, a trusted ticket reseller in business since 1990. Ticket prices may be above face value.

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About Us

Who is TicketCity?
Is TicketCity Legitimate?
Is it safe to order tickets from TicketCity?
Why should I choose TicketCity?
Is my order with TicketCity guaranteed?
Is TicketCity the official ticket site, box office, or affiliated with the performers, teams, artists, or venues listed on the website?
What are TicketCity’s hours?
How do I contact TicketCity
Does TicketCity offer ticket deals or discounts?
Can customers outside the United States get tickets from TicketCity?
Was TicketCity founded in 1990?

Ticket Listings

Is the price displayed per ticket, or for the total quantity of tickets?
Am I paying more than "face value" buying from you?
Are ticket prices listed in US Dollars?
Will my seats be together?
Why are the seats numbers not provided by TicketCity?
Why are tickets in the same section or row listed at different prices?
Who are the sellers listing tickets on TicketCity?
Why can’t I add more than one set of tickets in my shopping cart?
Does my child need a ticket?
Does TicketCity offer parking passes?
Can I get tickets to events outside of the United States?

Ordering Tickets

How do I use the TicketCity website, or mobile app, to get tickets?
How do I know if my order is confirmed?
When will I receive my tickets?
How will my tickets be delivered, or accessible?
What delivery methods are offered?
Do you charge a service charge?
Is there a charge for delivery?
What forms of payment can I use on TicketCity?
When is my credit card charged?
Are tickets still available the day of the event?
How can I track my order?
When do I contact customer service if I have not received my tickets?

Cancellations, Returns & Refunds

Can I cancel my order?
What is TicketCity's refund policy?
If my event is cancelled, will I get a refund?
If my event is rescheduled, will I get a refund?
If part of my event is cancelled, will I get a refund?
If my event is postponed due to weather, will I get a refund?
If I bought the wrong tickets by mistake, can I exchange them?
Does Event Ticket Insurance refund my purchase if I change my mind?
Will TicketCity reimburse for additional expenses if there is a problem with my tickets?

Your Tickets

The name on the ticket is not mine; are the tickets still valid?
What if there is something wrong with the tickets I received?
Can I download my e-tickets more than once?
I have my ticket transfer email, is that it?
How long do I have to accept the ticket transfer?
What should I do if I lose my tickets?
Why should I not post pictures of my tickets online?

Attending Your Event

What should I do if I have trouble getting in to an event?
What am I allowed to bring with me for my event?
What should I do if someone is in my seat?
What should I do if the view from my seat is obstructed?
Should I double-check the time my event starts?
How will I know if the date or time of my event changes?
TicketCity CEO, Randy Cohen

* Please note: these FAQs are provided as an aide to our customers, but the terms under which all orders are placed are found at our Terms of Use. If any information in our FAQs does not match the information in our Terms of Use, then please refer to our Terms of Use as those supersede our FAQs.