To purchase tickets, first find your event by browsing or using
our powerful site search. Then select the tickets you want from the list of options and add them to the cart by
clicking the Buy button. Please note: the tickets offered for sale on our website may be listed at above, or
below, the “face value” printed on the tickets. To finish your order, follow the instructions on the
checkout page to fill in the necessary information. The checkout page will list the total charge on your order
including fees for service charge and delivery. Before you place your order, you must confirm that you agree to
our Terms of Service.
After submitting your ticket request, we then will confirm the availability of the tickets with the ticket
seller. Once the ticket seller confirms the tickets are available, you will receive an order confirmation email
that states your order is now confirmed. A majority of orders are confirmed near instantaneously while others
may take a few hours, or days in some extra situations. That confirmation message will come via email and/or
text message. It includes instructions how your tickets will be delivered or how to access them via a mobile
app. If the ticket seller is unable to confirm the tickets you requested, then you will be notified via email or
offered substitute tickets at no additional cost to you. Please note: always check your email junk or spam
folders to make sure the ticket confirmation was not erroneously placed there by your email provider.
You will receive an email, or text, letting you know once your
order has been confirmed by the ticket seller. Orders are typically confirmed very fast after you put in your
order, but can take a few hours in some situations, or even up to 2 business days in really rare instances. If
you do not see an order confirmation email, then please check in your email junk or spam filter to make sure the
ticket confirmation was not erroneously placed there by your email provider. If the ticket seller is unable to
confirm the tickets you requested, then you will be notified via email or offered substitute tickets at no
additional cost to you.
Once your order is confirmed the tickets will be delivered, or
accessible, as soon as the ticket seller has the tickets in their possession. That typically occurs a short time
after the order is confirmed, which may be a few minutes from many mobile tickets, or perhaps a few hours or
days in rare instances. Please always check your email junk or spam folders to make sure the tickets, or ticket
download instructions, were not erroneously placed there by your email provider.
When purchasing far in advance of the event, please keep in mind that the tickets may not yet have been printed
or distributed to the ticket seller. Certain teams, artists and venue box offices may hold distribution of
tickets until the hours, or days, just prior to the event. In those cases, you will receive an expected date for
delivery based on when the ticket seller expects to have the tickets “in hand”. On some orders your
tickets may not be delivered, or otherwise accessible, until the day of the event. Please rest assured that
whatever the delivery method or expected ship date, you are guaranteed to receive your tickets in time for the
event.
Your tickets will be delivered, or accessible, to you, via the
delivery method you selected as soon as the ticket seller has the tickets in their possession. Certain delivery
methods will require you to act to access your tickets (e.g.- login to download your tickets). Tickets
delivered, or accessible, via email will be sent to the email address you provided at checkout. Please always
check your email junk or spam folders to make sure the tickets, or ticket download instructions, were not
erroneously placed there by your email provider.
For certain events, a TicketCity customer service representative will contact you to provide instructions to
pick-up your tickets. On major sporting events, like the Masters or Super Bowl, that is standard operating
procedure. Tickets shipped via UPS will be sent to the shipping address you provided during checkout.
The most common delivery methods are:
Mobile tickets: typically available within minutes of your order. You must have a smartphone to
purchase mobile tickets. An email or text will direct you to a link you can download your tickets. Or you may be
instructed to download a 3rd party mobile app, where you will create an account, which you will need to access
your tickets. Tickets will then be transferred to your smartphone. You must accept the tickets immediately and
then promptly save to the wallet (e.g.- Apple Wallet) on your mobile phone. Having them loaded in your phone's
wallet allows them to be scanned easily when you show up to the venue for your event.
UPS delivery: may deliver one business day from the day tickets are shipped. or could take 3-5
business days for date of shipment. If your event is less than 3 days away, your shipping will be automatically
upgraded to ensure on-time delivery. Please note: we are unable to control UPS delivery delays due to weather.
Special delivery: typically requires you to pick up your tickets at a location near the venue
of your event. You will be contacted by customer service with the pick-up location and available pick-up times.
Yes, there is a service charge, that is in addition to the
ticket price, charged on every order. The ticket subtotal, service charge, delivery fee, state sales tax (if
applicable) and total charge are disclosed on the checkout page before you enter your payment information. The
service charge is used for business operations necessary to offer a superior selection of genuine, valid
tickets to live events around the country. Among other activities, these operations include keeping our lights
on, advertising, fraud prevention, providing valuable event insights, creating a seamless eCommerce shopping
experience, offering a full suite of live event services and providing a dedicated customer service team.
Yes, there is delivery fee charged on every order based on the
delivery method that you select. Delivery fees are displayed as a separate line item on the checkout page.
We accept all major credit and debit cards (American Express,
MasterCard, Visa and Discover) as well as PayPal (online only) and Apple Pay. We do not accept prepaid credit
cards.
Your credit card is charged for the total amount on the order as
soon as the ticket seller confirms your ticket request. If your order is not confirmed, then the credit card
hold that was obtained during checkout will be released automatically. That hold is typically released within
a couple of days but may vary for different banks.
Most events can be purchased until right up until the event
starts, and maybe even after the event start time.
To track your order, check order status, or resend mobile
e-tickets go to checkout.ticketcity.com and enter your order
number and email address.
If two days prior to your event you have not received your
tickets, then please contact us. Please also check your email junk or spam folders to make sure the tickets,
or ticket download instructions, were not erroneously placed there by your email provider. Note: certain
events may require on-site pickup which typically occurs the day of the event, or day before.
