TicketCity > FAQ
TicketCity FAQs


Top Questions

What is TicketCity?
Is TicketCity Legit and Safe?
How does buying from the TicketCity website work?
What is the service charge?
When will I receive my tickets?
Whats is TicketCity's refund policy?
What is the TicketCity Guarantee?
Why buy from TicketCity versus others?

About Us

How long has TicketCity been around?
What is the best way to contact TicketCity?
What are TicketCity’s hours?
What should I do if I loved my experience with TicketCity?
What should I do if I didn’t love my experience with TicketCity?
Who are TicketCity sellers?
How do I share my event photos with TicketCity?
Hace TicketCity habla espanol?
Does TC offer a corporate program?
How do I get info on ticket deals and discounts that TicketCity offers?

Before Ordering

Where do tickets on TicketCity come from?
Will my seats be together?
Why aren't there seat numbers listed on the website?
Why are seats in the same section or row listed at different prices?
Why can’t I add more than one set of tickets to my shopping cart?
What is an eTicket?
What is Instant Download?
What is a "hard ticket"?
What is special delivery?
What is a ticket reservation?
Does my child need a ticket?
How do I get tickets for events not listed on TicketCity website?
Does TicketCity offer parking?
Can I purchase tickets for events that are not in the United States?
Does TicketCity sell to clients outside of the United States?
Can I order tickets from my mobile device?
When is the latest I can purchase tickets to an event?
Does TicketCity charge for shipping/delivery?
What forms of payment do you accept?
Is my credit card charged when I order?
Do I have to pay sales tax?
What should I do if I have trouble completing order online?

After Ordering

How do I know if my order has been confirmed?
What happens if you cannot confirm my order?
How will I receive my tickets?
How can I track my order?
How do I change the shipping address on my order?
What is a ticket request?
The name on the ticket is different from mine – are the tickets still valid?
Why is the price I paid for my tickets different than face value?
Can I cancel my order?
What should I do if there is something wrong with the tickets I received?
Can I download my eTickets more than once?
Can I forward my eTickets?
Do I have to print my eTickets in color?
Can I print my eTickets from any computer?
How do I access my tickets if I lost the Ticket Download Instructions email?
If the event is rescheduled will I get a refund?
Will I get a refund if the event is cancelled?
If part of my event is cancelled, will I get a refund?
Will I get a refund if I buy a game that is never played?
How will I know if the date or time of my event changes?
If I find lower priced tickets after I submit an order, will TicketCity price match?
When should I contact TicketCity if I haven’t received my tickets?
Why should I not take pictures of my tickets?
What should I do if I have trouble getting in to an event?
What am I allowed to bring into the venue I’m attending?
What should I do if someone is in my seat?
What should I do if the view from my seat is obstructed?


How secure is my information?
What does TicketCity do with my information?
Sell Us Your Tickets*