You will receive an email letting you know once your order has been confirmed. Typically orders are confirmed within a few hours, but can take up to 2 business days. If you don’t see your email, please be sure to check in your junk or spam filter. Should there be an issue confirming your order, you will be notified that the seller cannot fulfill your order.
If our seller cannot confirm the tickets, you will be notified. Your credit card will not be charged, however, you may see an authorization appear in your account that will later be released by your bank. Should this occur, we encourage you to return to our site, select alternate tickets, and place a new order.
Your tickets will be sent to you via the delivery method that was listed on the tickets and at checkout. For eDelivery and Instant Download orders, you will receive an email containing instructions on how to retrieve your tickets from our website. Shipping orders will be delivered in a FedEx envelope to the shipping address that you provided..
To track your order, please sign into your My TicketCity Account. If you did not set up a My TicketCity account, you can check individual orders by visiting the order status page using your email and order reference number.
If the seller has already shipped the tickets, the shipping address cannot be changed. Shipping information may only be updated prior to the tickets being shipped by the seller. To request a change of shipping address, please contact us as soon as possible.
A ticket request is issued whenever a TicketCity customer completes the checkout form. Once a ticket request is submitted, TicketCity will confirm the ticket request with our seller.
Yes, the name that appears on the ticket is simply that of the original purchaser or account holder. The tickets are still valid, this will not prevent you from gaining access to the venue.
The prices vary from face value because they are set by the seller of the tickets and are based on market factors such as availability and demand. Prices can be above or below the face value you see on the ticket.
All sales on TicketCity are final. Once an order is placed, it cannot be cancelled by the customer.
If you believe you received the wrong tickets or an incorrect quantity of tickets, first check your order confirmation email to verify that the tickets purchased match what you received. If there is still is a problem, please contact us.
Yes, you can download your eTickets more than once, from any computer or mobile device.
Yes, you can forward your eTickets to anyone you choose. In order to do so, you will first download your tickets from your account and save the file to your computer. Then, open up a new email, attach the file that contains the tickets to it, and send it to the email address of the person receiving the tickets.
No, you can print you tickets in color or black and white. Just make sure the barcode is printed clearly so that the scanner will be able to read it.
Yes, you can print your eTickets from any computer, or mobile device that is connected to a printer.
You can access your tickets from the Order Status page. You will need your email address and order reference code to access your tickets. The order reference code can be found on your order confirmation email.
For rescheduled events where the tickets are valid for the new date, you will not be eligible to receive a refund.
If your event was completely cancelled, you are eligible to receive a refund under the TicketCity Guarantee. If your event is only partially cancelled, or if a performer, artist, or player is unable to perform, you will not receive a refund. Refunds are only issued on events that are completely cancelled.
TicketCity does not provide refunds for partially cancelled events.
Yes, we will refund your purchase price if the game for which tickets were purchased is not played. Examples of this include playoff games, with conditional or if necessary matchups.
We make every effort to notify clients of any changes, however, we recommend that you verify the event information the day prior to the event. You can verify the event information by checking the TicketCity website, visiting local news outlets, or checking with venue itself. It is best practice to arrive at the event early to avoid last minute delays.
TicketCity does not price match as all confirmed orders are final. Prices are set by our sellers and can fluctuate. Regardless of if they go up or down, your order will not be affected.
If you have not received your tickets 2 business days prior to your event, please reach out to our client relations team so that they can confirm the delivery details for your order. Certain events, particularly larger events, do require on site pickup which is typically done the day before or day of the event. In those cases you will be notified with the details of the pickup location and times.
We discourage our customers from taking photos of their tickets and posting them online as the barcode information can be used to create a reproduction.
Please contact us right away if you are having trouble accessing your event. We have a team available in the event of emergencies and they will work with you to resolve the issue.
Generally you are not allowed to bring, alcohol, drugs, weapons, outside food, professional grade picture or recording devices. Every venue and event has its own list of prohibited items. We recommend that you check with the venue for specifics on what items you may or may not be allowed to bring with you.
If you find that there is someone in your seat, please notify an usher or venue employee right away.
If you find that the view from your seat is obstructed, please notify an usher or venue employee. In some cases, views from seats are known to be obstructed, these tickets will be listed as “obstructed view.”