Trusted ticket reseller since 1990. Ticket prices may be above or below face value.

Frequently Asked Questions

About Us

Who is TicketCity?
Is TicketCity Legitimate?
Is it safe to order from TicketCity?
Why should I choose TicketCity?
Is my order with TicketCity guaranteed?
Is TicketCity affiliated with the venues, artist, or team listed on the website?
What are TicketCity’s hours?
How do I contact TicketCity
Does TicketCity offer ticket deals or discounts?
Can customers outside the United States get tickets from TicketCity?
Was TicketCity really founded in 1990?

Ticket Listings

Is the price displayed on the ticket listing the price of a single ticket, or the price for the entire group of tickets?
Are tickets priced at “face value”?
Are ticket prices listed in US Dollars?
Will my seats be together?
Why are the seats numbers not provided by TicketCity?
Why are tickets in the same section or row listed at different prices?
Who are the sellers listing tickets on TicketCity?
Why can’t I add more than one set of tickets in my shopping cart?
Does my child need a ticket?
Does TicketCity sell parking passes?
How do I get tickets for events not listed on TicketCity website?
Can I get tickets to events outside of the United States?

Ordering Tickets

How do I use the TicketCity website to get tickets?
How do I know if my order is confirmed?
When should I receive my tickets?
How will my tickets be delivered, or accessible?
What delivery methods are offered?
Is there an order service charge?
Is there a charge for delivery?
What forms of payment can I use on TicketCity?
When is my credit card charged?
Are tickets still available the day of the event?
How can I track my order?
How do I change the shipping address on my order?
How do I get help if I cannot complete my order online?
When should I contact customer service if I have not received my tickets?

Cancellations, Returns & Refunds

Can I cancel my order?
What is TicketCity's refund policy?
If my event is cancelled, will I get a refund?
If my event is rescheduled, will I get a refund?
If part of my event is cancelled, will I get a refund?
If my event is postponed due to weather, will I get a refund?
If I bought the wrong tickets by mistake, can I exchange them?

Your Tickets

The name on the ticket is different than mine; are the tickets still valid?
What should I do if there is something wrong with the tickets I received?
Can I download my e-tickets more than once?
Do I have to print e-tickets in color?
What should I do if I lose my tickets?
Why should I not post pictures of my tickets online?

Attending Your Event

What should I do if I have trouble getting in to an event?
What am I allowed to bring with me for my event?
What should I do if someone is in my seat?
What should I do if the view from my seat is obstructed?
How will I know if the date or time of my event changes?
 

* Please note: these FAQs are provided as an aide to our customers, but the terms under which all orders are placed are found at our Terms of Use. If any information in our FAQs does not match the information in our Terms of Use, then please refer to our Terms of Use as those supersede our FAQs.