Yes. Orders for events that are cancelled (not postponed) will be refunded. After the event is cancelled, you should receive your refund in about 48 hours. In rare cases it may take up to two weeks to process some refunds. If you believe your event was cancelled and did not get a refund, please contact our team to confirm the status of your event and order.
While unlikely, it is possible that staff at the venue will need to reseat fans pursuant to local social distancing restrictions. Maintaining compliance with local health orders is up to venue event staff. There are no refunds if your reseated once you arrive at the venue.
To help reduce contact and prevent the spread of Covid19, many venues have transitioned to mobile tickets. If your event is using mobile tickets, then you will need a smart phone and the appropriate ticket app installed before you reach the venue. That will allow the tickets to be scanned at the doors straight off the display screen on your phone. The instructions on how to access your mobile tickets are emailed to you after you complete your order. If you have any questions about mobile tickets, please contact us.
TicketCity has refunded all orders for events that were cancelled due to Covid19. If your event is postponed, your ticket will be good for the new event date.
To provide for appropriate social distancing in compliance with local health regulations, some venues are grouping seats together to allow proper spacing. You may have to buy a pair of tickets if you just need one.
Check with local health regulations and the venue. Mask restrictions will be well posted and we recommend bringing masks to your event if you aren’t sure. Some venues require masks at all times while others only require a mask when entering or moving around the venue.
Due to local health regulations, maximum capacity of the venue may be restricted. Please observe social distancing requirements at the venue.
Experts at the World Health Organization recommend the following advice for attending live events during a pandemic:
Always check local regulations before attending an event.
Stay at home if you are feeling unwell.
Always comply with the following 3 basic preventative measures:
1. Maintain at least 6 feet from others, and wear a mask in crowds
2. Cover a sneeze or cough with a tissue or bent elbow and immediately dispose of tissue in a close-lid bin. Avoid touching eyes, nose and mouth.
3. Wash your hands frequently with soap and water, or with a hand sanitizer.
TicketCity is the place you go to get Tickets + More. We have helped over 1 Million customers buy tickets for their favorite sports, concerts and theater events. We provide access to over 100,000 live events and make it easier to get the tickets you need. Over our 30 years we have earned a reputation as one of the most trusted ticket resellers.
Live events are about more than just buying tickets. We sell Tickets + More, so you can get great tickets plus a parking pass, hospitality access, a hotel room near your venue, an all-inclusive event package, playoff tickets, premium seats or a suite. We also share the big events happening near you, the best places to sit, and lots of helpful info about your event. Our industry expertise enables us to offer these valued services; and TicketCity is the only place to get them.
TicketCity is committed to providing good service and backs every order with our guarantee, which ensures your tickets are valid and will arrive on-time. We offer a huge selection of tickets but our prices, which may be higher than face value, are always competitive. Each week, we seamlessly handle thousands of orders so fans get the tickets they want for their favorite events.
Buy today with confidence knowing you are choosing the right ticket company. Randy Cohen founded TicketCity in 1990 with the goal to make it easier for fans to get tickets for their favorite events. Our team comes to work every day to deliver on that mission. We are headquartered in Austin, Texas but we offer tickets to events around the world.
Yes, we are a reliable and trustworthy place to get tickets. Since 1990 we have served over 1 million customers who have purchased over 4 million tickets. Orders at TicketCity are backed by our guarantee which provides peace of mind that your transaction will be secure, your tickets authentic and that your tickets shall arrive on-time to you. We have a positive rating with the BBB, and thousands of customers who share their feedback on purchasing tickets at TicketCity.
TicketCity is a trusted source for good tickets for top events and has served over 1 million customers since 1990. We provide access to tickets for over 100,000 events, as well as, the ability to customize an event package to meet your needs. Our prices are competitive with other ticket resellers, and we offer an easy-to-use website that is quick and convenient to shop. We are also committed to provide great service and have a customer service team that is available 365 days a year. Our team attends many of the events that we offer, so we are true fans just like you. When you purchase tickets from TicketCity, you can be confident you are working with a trustworthy and experienced ticket company.
The TicketCity Guarantee means that your transaction will be safe and secure, your tickets will be delivered, or accessible, prior to your event, the tickets you receive will be same as what you ordered, and the tickets will provide valid entry to your event. If any of these do not occur, then you will be provided with comparable, or better tickets than you ordered, or offered a refund. Please note: the guarantee takes effect once your order is confirmed and full recourse under the TicketCity Guarantee is the return of any payment made for the tickets. Our Guarantee exists to provide you peace of mind when ordering tickets from TicketCity.
No, we are an independent ticket reseller. We are not the venue box office, official ticket site or otherwise affiliated with the performers, teams, artists, or venues listed on our website unless specifically noted. TicketCity is a safe, reliable ticket resale service who provides access to good tickets for top events.
We have customer service agents available Monday through Sunday from 8am to 8pm Central Time. You can contact us here.
We are available 7 days a week to assist you. Our customer support team and sales team can be reached by email: [email protected] or by phone at 1-800-918-2612. We also offer customer support via Live Chat. Our business hours and additional contact information are on our contact us page. You will need to provide your Sales Order # to speak with a representative. If you need to check the status of your order, you can login to see it. During peak times our customer service center may take a few minutes to answer your call. If you still need assistance, you can send us a private message via Twitter, Facebook or directly. We suggest you read through all our FAQs which address many common questions.
To get information on upcoming deals and TicketCity discounts, you can join our email list. Also follow us on Twitter, and like us on Facebook, to keep up with our contests and ticket giveaways.
Yes, we have provided tickets to customers in dozens of countries around the World. Please note: all ticket prices on TicketCity are listed in US Dollars, and orders from outside the United States may require additional processing which may take up to 48 hours to confirm.
Yes, TicketCity was founded in Austin, Texas in 1990 by our CEO, Randy Cohen. He used his life savings to start a company with the goal to make it easier for people to get tickets for their favorite events. Randy is still in the office every week working hard to make that goal a reality for you.
The ticket price displayed with each ticket listing is the price per ticket. It is the price per ticket, for a single ticket, before any additional fees. The ticket subtotal, service charge, delivery fee, and total charge are disclosed on the checkout page before you enter your payment information. All ticket prices are in US dollars, even for events outside of the United States.
No, tickets listed for sale on TicketCity may be priced above, or below, “face value”. Tickets prices are set by the seller of the ticket, which means the price offered on our site will likely not match the face value price printed on the ticket. Ticket sellers are likely to list their tickets at market price, and many tickets are offered at below face value, while other tickets may be priced at well above face value.
Yes, all ticket prices listed on TicketCity are in US Dollars. Even on events happening outside the United States, the ticket prices are listed in US Dollars.
Yes, your seats are guaranteed to be together unless otherwise stated in the notes section.
TicketCity does not disclose seats numbers publicly for security reasons, which include avoiding possible fraud which could occur if someone knows the exact seats being offered for sale. For that reason, we advise customers to never post photos of their tickets to social media or online. Posting a photo of tickets online, including the bar code, would make it possible for those tickets to be fraudulently duplicated.
The tickets listed on TicketCity are offered by a large network of independent sellers. Each event may have hundreds of sellers listing tickets and competing for your business. Those ticket sellers are responsible for setting, and adjusting, their prices on the tickets they list for sale. As a result, these different tickets sellers may price tickets, in the same section or row, at different prices. Please note: a higher price, on seats in same section and row, is not always an indicator of a better seat.
The tickets listed for sale come from a large network of independent sellers, TicketCity does not own all the tickets listed for sale on our site. The ticket seller is responsible for listing the ticket, pricing it and fulfilling the tickets on confirmed orders. These ticket sellers may be ticket brokers, large ticket wholesalers, consolidators, event stakeholders, or individual ticket sellers. TicketCity has been in business since 1990, so we have been building our network of ticket sellers for decades; and are able to offer you access to some of the best tickets and prices.
The tickets listed on TicketCity come from a large network of independent sellers. As a result, each ticket listing needs to be paid for, confirmed and delivered separately. If you need a large group of tickets together, please contact us directly and we will do our best to accommodate your request.
The venue where the event is held sets the policy for what age a child needs a ticket to enter. Most venues do not require a ticket for children under the age of 2. However, we recommend you check with the venue to ensure this is their policy on your event.
Yes, we offer the ability to purchase a parking pass for most events listed. Those parking passes are owned, priced and fulfilled by the ticket seller listing them for sale. You can get a parking pass by searching on our website for parking on the performer you want. Parking passes must be ordered as a separate transaction from event tickets, since the tickets and parking pass could be confirmed and delivered by different sellers. Please note: certain venue parking lots require anyone using a parking pass to also have tickets to the event.
If tickets to the event that you are interested in are not available online, please contact us here.
Yes, we do offer tickets for sale to certain events outside the United States. If you do not see that event listed, nor tickets available, you can submit a ticket request. Please note: all ticket prices are listed in US Dollars.
TicketCity offers tickets, parking passes and hospitality passes for thousands of events. We also provide valuable information to help you find the right event, and website features that are helpful in selecting your tickets. To purchase tickets, first find your event by browsing our website or using our website search, then select the tickets you want from the list of options and add them to the cart by clicking the Buy button. Please note: the tickets offered for sale on our website may be listed at above, or below, the “face value” printed on the tickets. To finish your order, follow the instructions on the checkout page to fill in the necessary information. The checkout page will list the total charge on your order including fees for service charge and delivery. Before you place your order, you must confirm that you agree to our Terms of Service.
After submitting your ticket request, our service provider will confirm the availability of the tickets with the ticket seller. Once the ticket seller confirms the tickets are available, you will receive an order confirmation email that states your order is now confirmed. Until you receive an order confirmation email, your order is still pending. Orders are typically confirmed within a few hours but can take up to 2 business days. That confirmation email includes instructions how your tickets will be delivered or accessible. If the ticket seller is unable to confirm the tickets you requested, then you will be notified via email or offered substitute tickets at no additional cost to you. Please note: always check your email junk or spam folders to make sure the ticket confirmation was not erroneously placed there by your email provider.
You will receive an email letting you know once your order has been confirmed by the ticket seller. Orders are typically confirmed within a few hours but can take up to 2 business days. If you do not see an order confirmation email, then please check in your email junk or spam filter to make sure the ticket confirmation was not erroneously placed there by your email provider. If the ticket seller is unable to confirm the tickets you requested, then you will be notified via email or offered substitute tickets at no additional cost to you.
Once your order is confirmed the tickets will be delivered, or accessible, as soon as the ticket seller has the tickets in their possession. That typically occurs a short time after the order is confirmed, which may be a couple of hours for e-tickets or a few days for shipped tickets. Please always check your email junk or spam folders to make sure the tickets, or ticket download instructions, were not erroneously placed there by your email provider.
When purchasing far in advance of the event, please keep in mind that the tickets may not yet have been printed or distributed to the ticket seller. Certain teams, artists and venue box offices may hold distribution of tickets until the hours, or days, just prior to the event. In those cases, you will receive an expected date for delivery based on when the ticket seller expects to have the tickets “in hand”. On some orders your tickets may not be delivered, or otherwise accessible, until the day of the event. Please rest assured that whatever the delivery method or expected ship date, you are guaranteed to receive your tickets in time for the event.
Your tickets will be delivered, or accessible, to you, via the delivery method you selected as soon as the ticket seller has the tickets in their possession. Certain delivery methods will require you to act to access your tickets (e.g.- login to download your tickets). Tickets delivered, or accessible, via email will be sent to the email address you provided at checkout. Please always check your email junk or spam folders to make sure the tickets, or ticket download instructions, were not erroneously placed there by your email provider.
For certain events, a TicketCity customer service representative will contact you to provide instructions to pick-up your tickets. On major sporting events, like the Masters or Super Bowl, that is standard operating procedure. Tickets shipped via UPS will be sent to the shipping address you provided during checkout.
The most common delivery methods are:
Instant download: typically, available within 20 minutes of your order being confirmed. An email will direct you to a link you can download your tickets.
Mobile e-tickets: requires a smartphone to display the ticket and gain admission to your event. You will be contacted by customer service with instructions on how to obtain your tickets.
UPS delivery: includes Basic Delivery and Overnight Delivery. UPS Overnight Delivery delivers one business day from the day tickets are shipped. UPS Basic Delivery typically takes 3-5 business days for date of shipment. If your event is less than 3 days away, your shipping will be automatically upgraded to ensure on-time delivery. Please note: we are unable to control UPS delivery delays due to weather.
Special delivery: typically requires you to pick up your tickets at a location near the venue of your event. You will be contacted by customer service with the pick-up location and available pick-up times.
Flash Seats: a specific type of ticket that lets you enter the venue with your smartphone, credit card, or drivers license. You will receive an email with instructions how to create a Flash Seats account (including the link to Flash Seats website to setup an account), how to obtain your tickets and use them to enter at your event.
Electronic transfer: a form of paperless ticketing that requires you to download a 3rd party app to your phone, where you will create an account. You will be contacted by customer service to provide instructions. Tickets will then be transferred to your smartphone for you to scan at the venue entrance.
Yes, there is a service charge, that is in addition to the ticket price, charged on every order. The ticket subtotal, service charge, delivery fee, and total charge are disclosed on the checkout page before you enter your payment information. The service charge is used for business operations necessary to offer a superior selection of genuine, valid tickets to live events around the country. Among other activities, these operations include advertising, updating our website, and providing a dedicated customer service team.
Yes, there is delivery fee charged on every order based on the delivery method that you select. Delivery fees are displayed as a separate line item on the checkout page.
We accept all major credit and debit cards (American Express, MasterCard, Visa and Discover) as well as PayPal (online only) and Apple Pay. We do not accept prepaid credit cards.
Your credit card is charged for the total amount on the order as soon as the ticket seller confirms your ticket request. If your order is not confirmed, then the credit card hold that was obtained during checkout will be released automatically. That hold is typically released within a couple of days but may vary for different banks.
Most events can be purchased until shortly after the event start time. If you are looking to purchase tickets the day of the event and you don’t see them listed on our website, please contact us as they still may be available for purchase.
To track your order, check order status, or resend mobile e-tickets go to checkout.ticketcity.com and enter your order number and email address.
Shipping information may only be updated prior to the tickets being shipped by the seller. To request a change of shipping address, please contact us as soon as possible at [email protected].
First double check to make sure that all the information you entered is valid and correct. If you are still having trouble, please contact us at 800-918-2612 or [email protected].
If two days prior to your event you have not received your tickets, then please contact us. Please also check your email junk or spam folders to make sure the tickets, or ticket download instructions, were not erroneously placed there by your email provider. Note: certain events may require on-site pickup which typically occurs the day of the event, or day before.