TicketCity Guarantee

TicketCity Guarantee

TicketCity has been helping fans find the perfect tickets since 1990 and our guarantee gives you peace of mind that your transaction will be secure and your tickets will be authentic and on-time.

* Authentic

Enjoy peace of mind knowing your tickets will be valid and authentic.

* On Time

Be assured your tickets will be delivered in time for your event.

* 7 Days a Week

Our customer service team is available to help you 7 days a week.

* Refund

If your event is cancelled and not rescheduled, we'll refund your money.

* Secure

We use the most advanced form of SSL, Verisign’s 256-bit encryption.


From Our CEO


"Since 1990, TicketCity has prided itself on customer service and we have helped more than 1 million fans find great seats. Our guarantee is in place to give you peace of mind that your information is protected, and that your tickets will arrive on-time, from a trusted source" -Randy Cohen TicketCity CEO

Find a timeline of our company's history here


What Our Clients Say

Client Testimonial

"Me with Roary at Ford Field for a preseason Lions game. Thanks TicketCity for the tickets 20 rows off the field for REALLY cheap!" -Gina, Fargo, ND

"The TicketCity team really outdid themselves. We will definitely use their service again and now have no concerns that they will deliver as promised." -EP, New York, NY

"One of the most helpful customer services i have ever encountered." -Briane, Clinton, MD

Read more customer reviews and testimonials here


What Our Partners Say

CBS Sports

"I'm constantly in need of last minute hard to get tickets for clients and TicketCity is my go-to resource. Their staff is exceptionally knowledgeable, always accessible, professional and deliver great tickets on time and at a fair price. I've never had to disappoint a client." Chris F. Senior VP of Sales




At TicketCity we take your security very seriously, thats why we partnered with Braintree payments, an industry leader in payment safety, and utilize the most advanced form of SSL, Verisign’s 256-bit encryption to keep our customers data safe and secure. We also never sell customer information to 3rd parties. View TicketCity's privacy policyhere


Backed By

Better Business Bureau

BBB has determined that TicketCity meets the BBB A+ accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB ratings represent the BBB's opinion of how the business is likely to interact with its customers.


TicketCity has been verified as the owner or operator of the website located at secure.ticketcity.com. Official records confirm TicketCity as a valid business. This website can secure your private information using a SSL Certificate. Information exchanged with any address beginning with https is encrypted using SSL before transmission.