TicketCity Guarantee on ticket orders
Trusted ticket reseller since 1990. Ticket prices may be above or below face value.
TicketCity

Our Guarantee

We have an order guarantee to give you peace of mind in ordering tickets. Our guarantee means your transaction will be safe and secure, the tickets will be delivered, or accessible, prior to the event, the tickets shall be identical, comparable, or better than the tickets you ordered, and the tickets shall be valid and authentic. Please note: the guarantee takes effect once your is confirmed and full recourse under the TicketCity Guarantee is the return of any payment made for the tickets.

 
Authentic

Authentic

Enjoy peace of mind knowing your tickets will be valid and authentic.

On Time

On Time

Be confident your tickets will be delivered in time for your event.

7 Days a Week

7 Days a Week

We have customer service agents available 7 days a week to assist you.

Refund

Refund

If your event is cancelled and not rescheduled, you will receive a refund.

Secure

Secure

We use modern 256-bit encryption to make sure your personal information is kept safe.

 
 

From our CEO

"Since 1990, TicketCity has prided itself on customer service and we have helped more than 1 million fans find great seats. Our guarantee is in place to give you peace of mind that your information is protected, and that your tickets will arrive on-time, from a trusted source."

- Randy Cohen, TicketCity CEO

 
 

What our Partners Say

"I'm constantly in need of last minute hard to get tickets for clients and TicketCity is my go-to resource. Their staff is exceptionally knowledgeable, always accessible, professional and deliver great tickets on time and at a fair price. I've never had to disappoint a client."

- Chris F., Senior VP of Sales

 
 

Security

At TicketCity we take your security very seriously, thats why we partnered with Braintree payments, an industry leader in payment safety, and utilize the most advanced form of SSL, Verisign’s 256-bit encryption to keep our customers data safe and secure. We also never sell customer information to 3rd parties. View TicketCity's privacy policy for more information.

 
 

Backed by

BBB has determined that TicketCity meets the BBB A+ accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB ratings represent the BBB's opinion of how the business is likely to interact with its customers.

TicketCity has been verified as the owner or operator of the website located at www.ticketcity.com. Official records confirm TicketCity as a valid business. This website can secure your private information using an EV SSL Certificate. Information exchanged with any address beginning with https is encrypted using SSL before transmission.