The TicketCity Guarantee means that your transaction will be safe and secure, your tickets will be delivered, or accessible, prior to your event, the tickets you receive will be same as what you ordered, and the tickets will provide valid entry to your event. If any of these do not occur, then you will be provided with comparable, or better tickets than you ordered, or offered a refund or a credit. Please note: the guarantee takes effect once your order is confirmed and full recourse under the TicketCity Guarantee is the return of any payment made for the tickets. Our 100% Guarantee exists to provide you peace of mind when ordering tickets from TicketCity.
Helping customers secure their favorite tickets since 1990 has taught us that service extends beyond just taking an order. We know your event experience is the reason you shop with us, and we believe you deserve dedicated, helpful assistance from real people. Powered by an industry-leading Customer Service Team, accessible by phone or online during extended business hours, TicketCity is there for you when you need it.
We fully believe our customers' private and personal information should remain that way. We utilize recognized industry standards on privacy and security to ensue your transactions are safe and secure. We do NOT share your credit card information with the broker or individual who is selling the tickets. Instead, we work on your behalf to procure your tickets, make payments to sellers, and handle any problems so you can have full peace of mind when placing your order. Click here to learn more about our privacy and security partners and practices.
We recognize that many of our customers purchase tickets at the last minute, in other cities, or perhaps just as the event is announced. In all cases, delivering tickets to you requires skillful coordination and communication. To lay any such logistics concerns to rest, we guarantee that we will deliver your tickets to you in time for the event, or your money back. All sellers are rigorously evaluated according to their business practices and track record, to make sure your tickets to be valid and authentic. Our highest reputation providers top sellers are labeled as “Preferred Seller” your sign that inventory is from our top quality sellers.
If an event is canceled with no rescheduled date, you will receive a full compensation of the purchase price (including delivery charges, less possible restocking fees). We don’t believe in games or gimmicks and are proud to say that we refunded all 2020 orders impacted by Covid-19 cancellations. For rare cases, we do reserve the right to alternatively offer a credit for use on a future purchase. For events that are rescheduled, we will assist you with any ticket reissuing concerns or help you to sell your tickets if the new date is no longer desirable to you.