TicketCity > Join Our Team
TicketCity Positions

Join Our Team

The following positions are currently available at TicketCity:
Client Support Representative
Purchasing Associate
Web Application Engineer

Purchasing Associate:

TicketCity is searching for a Purchasing Associate who is a hardworking, talented multi-tasker, with a strong attention to detail. A passion for sports, entertainment and live events a plus. This person will be involved in buying, pricing, selling and fulfilling our ticket inventory. This is an opportunity to work for a fun, rapidly growing company. TicketCity offers a friendly environment with a strong, supportive team atmosphere. We have been a finalist in Austin’s Best Workplaces competition six times and have also been voted one of Austin Business Journal’s Fastest Growing companies seven times.

Job Responsibilities:

  • Answering customer support & sales calls
  • Order processing & sales to B2B customers
  • Customer support & troubleshooting
  • Buying & pricing tickets
  • Order fulfillment including shipping
  • Research event information
  • Support of inventory department
  • General office work

Job Requirements:

  • Expert knowledge of all sports
  • Good knowledge of entertainment space (music & theatre)
  • Loves to attend live events
  • Great communication skills
  • Organized and detail-oriented
  • Strong multi-tasking ability
  • Great customer service skills - always willing to go the extra mile for clients & coworkers
  • Ability to troubleshoot problems
  • Sales experience
  • Reliable and self-motivated
  • Able to work with limited supervision
  • Devoted team player
  • Responsible driver with clean driving record
  • Strong computer skills
  • Fun, upbeat and excited about new challenges and opportunities

The Purchasing Associate position is a full-time position located in Austin, TX. Evening and weekend availability required. For immediate consideration please send your cover letter with salary requirements and resume to 360jobs@ticketcity.com. Please put “Purchasing Associate” in the subject line to be considered.

Austin, TX area candidates only.  Must be eligible to work in the US. No agencies please.

Compensation: $12.00 per hour plus competitive benefits including 100% company paid medical, dental, vision, and life insurance.

Client Support Representative:

Are you a people person? Do you love sports & music? Do you like breakfast tacos? Do you want to work for a fun, fast growing company where you can learn a lot?

TicketCity offers a friendly environment with a strong, supportive team atmosphere. We have been a finalist in Austin’s Best Workplaces competition and also been selected as one of Austin Business Journal’s Fastest Growing companies. So come join our fun team today! The Client Support Representative will be responsible for providing customer service and support to our amazing clients, while working with our in-house sales team and outside vendors. The position reports to our Client Relations Manager. It is a full-time position located in Austin, Texas. You must be able to work a flexible schedule that will include day, night and weekend shifts.

Responsibilities:

  • Provide exceptional service to our clients, in-house team and outside vendors
  • Assist TicketCity clients with a variety of potential support needs
  • Oversee all orders placed through the TicketCity website and troubleshoot any problems
  • Answer inbound phone calls from clients
  • Communicate effectively with clients, in-house team and outside vendors
  • Assist with fraud prevention efforts
  • Support inbound sales calls and the sales staff
  • Aide in various projects related to our website, sales and marketing

Requirements:

  • Great person, who is fun, hard-working, responsible & dependable
  • Enthusiastic about providing great service to clients and co-workers
  • Strong multi-tasker, who is organized & detail-oriented
  • Exceptional communicator with solid computer skills
  • Fun, upbeat and excited about new challenges and opportunities
  • A pleasant and outgoing demeanor
  • Can effectively deal with every challenging customer issue
  • Smart decision-maker, who can effectively troubleshoot problems
  • Open-minded and always willing to learn
  • Must love sports, concerts and live events
  • Available to work nights, weekends and travel as needed

Benefits:

  • Competitive compensation package
  • Additional performance-related incentives and team bonuses
  • 100% paid Medical, Dental, Vision and Life
  • 12 days of PTO + paid holidays
  • Quarterly ticket credit to use to attend concerts & sporting events
  • Fun, casual office environment
  • Potential to travel to live sporting events around the country
  • Flexible spending account, paid long-term disability & retirement account
  • Office bowling, video game and pop-a-shot tournaments
  • Catered meals, snacks, happy hours & many other fun office perks
  • Opportunity to learn a ton and grow your knowledge of business
  • Work with a team of nice, fun, supportive co-workers

To Apply:
For immediate consideration please send your cover letter with salary requirements and resume to salesjobs@ticketcity.com. Please feel free to share what is your favorite breakfast taco.

Austin, TX area candidates only.  Must be eligible to work in the US. No agencies please.

Web Application Engineer:

At TicketCity, we are building new products for the secondary ticketing industry that will evolve the ticket buying experience. We are looking for a Web Application Engineer that is passionate about the full software stack and wants to come help us get to market.

You’ll be joining an experienced team that is building new products and supporting existing ones. We are adding to a microservices architecture that supports our e-commerce infrastructure. We’ve written a lot of .NET in the past, but are building in Node.js, Meteor, and other new technologies that we think are exciting. You would be joining this team to help evolve our architecture to add flexibility for whatever tools or languages we want.

This is an opportunity to work for a fun, rapidly growing company. TicketCity offers a friendly environment with a strong, supportive team atmosphere. We have twice been a finalist in Austin’s Best Workplaces contest and have also been voted one of Austin Business Journal’s Fastest Growing companies seven times.

What you will be doing:

  • Building RESTful web services that scale our e-commerce infrastructure
  • Streamlining the process of getting digital tickets from our suppliers to our customers
  • Helping to build a great mobile experience for our customers
  • Applying machine learning techniques to solve some of the biggest problems in buying tickets

About you:

  • You love technology and solving challenging problems
  • You are entrepreneurial and get excited by seeing how your solutions grow the business
  • You are at your best when in a fast-paced, growing environment
  • You are constantly learning and playing around with new programming languages and open source technologies
  • You love going from white board to prototype to production in a matter of days

Experience:

  • Excellent communication skills
  • 2+ years experience with one web application framework (Java, .NET, Node, Django)
  • Solid understanding of relational databases, NoSQL understanding a plus
  • Proficiency in a hybrid Windows / Linux / OS X environment
  • Grasp of REST services and HTTP constructs
  • Experience deploying to cloud environments
  • Experience with unit testing and test driven development a plus
  • E-Commerce experience a plus

The Web Application Engineer position is a full-time position located in Austin, TX. Applicant must be willing and able to work at least 40 hours per week. For immediate consideration please send your resume to techjobs@ticketcity.com.

Austin, TX area candidates only.Must be eligible to work in the US. No agencies please.

Free Shipping. All Tickets. All the Time.
Sell Us Your Tickets*
TicketCity offers a marketplace to access tickets through our network of suppliers. Tickets are owned, priced, fulfilled and shipped by the party listing the ticket. All orders have to be confirmed. Ticket prices may be more than face value and all sales are final. Use of this website constitutes acceptance of our Terms & Conditions.
6/30/2015 12:53:20 AM on TCWEB1