Super Bowl 49 has become the most anticipated Super Bowl ticket in history. Unprecedented demand coupled with an abnormally low supply has inflated prices to a historic level and put a squeeze on tickets like never seen before. As a result, this has become the hottest ticket in the history of the Super Bowl and quite possibly the world.
Late this week we became aware that certain long-term partners were not going to deliver the tickets they were to supply. As a result we are unable to fulfill all of our orders. We are deeply sorry for this. We understand our customer’s frustration and because of that we are doing two immediate things for them:
- Offering each customer a no questions asked refund of 100% of their money back.
- Offering an additional $2,000 per ticket which we hope will offset the travel costs for our customers.
We have a full team, including myself, in Phoenix working to obtain tickets for those who purchased them. Unfortunately, we are not optimistic about being able to obtain all of those tickets and that is why we are taking proactive measures to make things right for our customers. In our 25 years in business we have never experienced a situation like this. We understand we let you down and we are truly sorry. We will work diligently to make amends with each customer affected. If you have any questions, we are available in our main office and our Phoenix office throughout the weekend. Please feel free to call us.
Randy Cohen, CEO