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About TicketCity

TicketCity Reseller Agreement

Requirements
To use the TicketCity Broker Portal, users must agree to accept the terms and conditions of this Agreement. By using the TicketCity Broker Portal, users agree to this Agreement.

Listing Tickets: To sell your tickets, you must list the tickets in the TicketCity database. As part of the listing process, you assign a price to the tickets and provide information such as the event, date, section, seat, and row. You may post your ticket for sale in other marketplaces but are required to remove your ticket from the inventory file you upload to us immediately if your ticket sells elsewhere. You must have tickets in your possession to sell on TicketCity, or include an expected shipping date for tickets you have ordered but not yet received. Speculative selling, listing tickets that you do not have in your possession or have not already ordered, is not allowed without prior approval from TicketCity. All tickets you list must be shippable or email able and delivered in time for the event itself. Sellers may not list tickets that must be picked up at will-call and sellers must utilize auto-processor technology to list tickets as “Instant Download.”

Accurate Descriptions: For all tickets you list, you warrant that your descriptions of the tickets accurately detail and describe the tickets offered for sale. Tickets that are not in-hand, but have been ordered, must have an expected ship date listed in the notes field. Parking passes and other hospitality passes should be clearly labeled as such and indicate in the notes whether they provide access to the event. Obstructed view or partially obstructed view tickets must clearly be labeled that way in the notes field. Wheelchair accessible, or the like, must be clearly labeled as such in the notes field.

Order Confirmation & Ticket Fulfillment: When a TicketCity buyer submits a purchase request on your tickets, you are responsible for completing the transaction with the exact tickets that you listed. TicketCity will notify you via email that an order is in the TicketCity Broker Portal. You should confirm the order immediately. TicketCity reserves the right to cancel pending orders at any time, sellers manually confirming orders are at a higher risk for rejected orders. You are expected to fulfill the tickets within 24 hours after confirming the transaction, or within 24 hours of receiving the tickets.

TicketCity provides the buyer’s name and address information to you for the sole purpose of shipping the specific purchased tickets. You agree not to include in your shipment to the TicketCity buyer any promotional or other commercial material that is not provided by TicketCity. This includes, but not limited to, without limitation, material that announces a website or invites the Buyer to visit a website other than TicketCity, catalogs, business cards, business reply cards, bookmarks, coupons, flyers, solicitations or other marketing or advertising material. These stipulations apply to any contact with the customer, including, but not limited to, email, traditional mail, phone, or in person. You agree not to separately contact the TicketCity buyer at any time for any reason.

Dispute Resolution: If the TicketCity buyer does not receive the exact tickets that you listed, then you will be required to ship those exact tickets (at your expense) or provide comparable or better replacement tickets, which TicketCity must approve. If you confirm a TicketCity ticket order, but then do not provide the exact tickets listed, you may be charged a replacement fee by TicketCity to make good on the order.

Removal of Tickets: We reserve the right to prohibit users from posting tickets on TicketCity at any time for any reason. We may take any action that we deem appropriate in our sole discretion including without limitation issuing a warning, suspending or terminating service, denying access, removing a listing or requiring you to edit a ticket listing. You agree that payments owed to you for sales made through TicketCity may be suspended or delayed pending our investigation. TicketCity is not obligated to pay you for any sales if we have a good faith basis to believe such sales were unlawful or otherwise made in material violation of this Agreement. We may also deduct the amount you owe us from future payments or require payment from you for any outstanding charges.

Illegal Activity: You agree not to use this TicketCity Broker Portal for unlawful purposes or in an unlawful manner. You agree to comply with all applicable local, state, federal and international laws, statutes and regulations regarding use of the TicketCity Broker Portal and selling value of the tickets. The sale of illegally obtained property on TicketCity, including, but not limited to, the use of bots, stolen materially, and any other illegal form of obtaining tickets is strictly forbidden, and violates state, federal and international law.

Indemnity: You agree to indemnify and hold TicketCity and its shareholders, officers, directors, representatives, employees, agents, parents, subsidiaries, and affiliates harmless from any demands, loss, liability, claims or expenses (including but not limited to attorneys’ fees and other costs) that are made against TicketCity by any third party (including but not limited to any governmental or third party claim pertaining to federal, state, or local government tax obligations) in connection with, due to or arising out of your use of the TicketCity Broker Portal, TicketCity TicketFeeder or site or any transaction with or related to TicketCity.

No Agency: You and TicketCity are independent contractors, and no agency, partnership, joint venture, employer-employee or franchisor-franchisee relationship is intended or created by this Agreement. You are responsible for any losses or replacement fees stemming from an inability to contact you at the provided contact information.

Notices: All notices to TicketCity shall be sent to 5912 Balcones Drive, Suite 102, Austin, Texas 78731. All notices to you shall be sent to the email address you provided to us during the registration process.
 

Effective date: July 28, 2017

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